↧
Catfight? Workplace conflicts between women get bad rap
A new study from the University of British Columbia’s Sauder School of Business suggests troubling perceptions exist when it comes to women involved in disputes at work. “Our research shows that when...
View ArticleGlobal companies beware: Rude customer treatment depends on culture
A new UBC study reveals that North American service workers are more likely to sabotage rude customers, while Chinese react by disengaging from customer service altogether. “Our research shows that...
View Article